MOVE | BREATHE |NOURISH

1. Introduction

Welcome to VM Lifestyle Pilates (Victoria Morgan).

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These Terms and Conditions ("Terms") govern your use of the VM Lifestyle Pilates website and your purchase or booking of our Pilates, fitness, wellbeing and nutrition services, including:

• In-person group Pilates classes

• Live online Pilates classes

• Strength & Stillness class blocks

• Pre-recorded Pilates classes, courses and programmes

• Online workshops and wellbeing programmes

• Digital resources and associated materials

 

By using this website, making a booking or purchasing any of our services or digital content, you agree to be bound by these Terms.

We reserve the right to modify or update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Please review these Terms regularly to ensure you are aware of any changes.

These Terms do not affect any statutory rights you may have as a consumer under applicable UK law.

 

2. Services Provided

VM Lifestyle Pilates provides Pilates, movement, breathing and wellbeing services and resources.

Services may be delivered:

• In person at a designated class venue or studio

• Live online using an online video platform

• As pre-recorded video content

• Through online courses, programmes or workshops

• Through downloadable or online digital resources

 

The specific details of each service, including class dates, times, duration, location, access arrangements and any applicable booking conditions, will be provided at the time of booking or purchase.

 

3. Bookings and Registration

Where online booking is available, bookings for classes and other services must be made through the online booking system accessible via the VM Lifestyle Pilates website.

You may be able to:

• Book an individual class

• Book multiple individual classes

• Purchase a full class block or programme

• Purchase access to online or pre-recorded content

 

When making a booking or purchase, you agree to provide accurate and complete information, including your name, email address and any other information reasonably required to process your booking.

 

You are responsible for ensuring that the information provided is correct and for checking your booking confirmation and class details.

 

A booking is considered confirmed once payment has been successfully processed and you have received a booking confirmation.

 

4. Eligibility

By booking or purchasing a VM Lifestyle Pilates service, you confirm that:

• You are at least 18 years of age; and

• You have the legal capacity to enter into a binding contract.

 

If you are booking a service on behalf of another person, you are responsible for ensuring that they are aware of and agree to these Terms.

 

5. Pricing and Payment

• All prices are displayed in GBP (£) and include VAT where applicable.

• Prices may change from time to time. Any price change will not affect a booking or purchase that has already been confirmed and paid for.

• Payment is required in full at the time of booking or purchase unless an alternative payment arrangement has been expressly agreed.

• Your booking or purchase will not be confirmed until payment has been successfully received.

• Payments are processed through the payment provider used by the online booking system. VM Lifestyle Pilates does not retain your full payment card details.

 

6. Access to Online and Pre-Recorded Content

For pre-recorded courses, programmes, workshops or other digital content:

• Following successful payment, you will receive an email containing details of how to access the content.

• Access will normally be provided following successful payment, unless otherwise stated at the time of purchase.

• Please check your junk or spam folder if you do not receive your confirmation or access email.

• You are granted a non-transferable, non-exclusive right to access and use the content for your own personal use only.

• You must not share your login details, access links, videos, PDFs or other course materials with another person.

• If you experience difficulties accessing purchased content, please contact support@vmlifestylepilates.co.uk.

 

Where a particular course, programme or workshop has a stated access period, access will be available for that period only unless otherwise stated.

 

7. Live Online and In-Person Class Bookings

Once a live Pilates class has been booked, paid for and confirmed, the booking reserves a place specifically for you.

If you are unable to attend a class, you may reschedule your booking in accordance with the rescheduling policy below.

 

Rescheduling

You may reschedule an individual class up to 3 hours before the scheduled start time of the class.

Where the online booking system allows it, you can reschedule your booking directly through the booking confirmation email by selecting the "Reschedule Class" option.

 

The online booking system may only allow you to reschedule to another date for the same class.

If you wish to change to a different class or online format, please contact support@vmlifestylepilates.co.uk or 07969 281973. Any change to a different class is subject to availability.

 

Requests made less than 3 hours before the class start time cannot normally be accepted and the class booking will be forfeited.

 

Strength & Stillness Class Blocks

Where you have purchased a full Strength & Stillness class block, individual sessions within the block cannot currently be rescheduled through the online booking system.

 

If you need to discuss rescheduling a Strength & Stillness block, please contact support@vmlifestylepilates.co.uk.

 

8. Cancellations and Refunds

Once a class booking has been made, paid for and confirmed, you cannot cancel an individual class simply because you are no longer able to attend and request a refund. The rescheduling option described in Section 7 is provided instead.

 

However, nothing in these Terms is intended to remove or restrict any statutory cancellation, refund or other consumer rights that apply to your purchase under UK law.

 

For digital content, including pre-recorded courses and programmes, different cancellation rights may apply depending on the circumstances of the purchase and whether access to the digital content has already begun.

 

Where you have a statutory right to cancel or obtain a refund, this will not be affected by our standard refund policy.

 

If VM Lifestyle Pilates has to cancel a class or is unable to provide a service that you have paid for, you will be offered an appropriate alternative, rescheduling option or refund where required.

 

If you have any concerns about a booking or payment, please contact support@vmlifestylepilates.co.uk.

 

9. Health and Safety

Pilates and physical exercise carry inherent risks, and it is important that you exercise within your own capabilities.

 

Before participating in a Pilates class, programme or other physical activity, you will be required to complete a health screening or health questionnaire.

 

You must provide accurate and complete information about any health conditions, injuries, limitations or other circumstances that may affect your ability to participate safely.

 

You should inform VM Lifestyle Pilates of any relevant changes to your health or circumstances before participating.

You should stop exercising and seek appropriate medical advice if you experience pain, dizziness, shortness of breath, illness or any other concerning symptoms.

 

The information and exercise instruction provided by VM Lifestyle Pilates is not a substitute for individual medical advice, diagnosis or treatment.

 

If you are unsure whether Pilates or a particular exercise is suitable for you, you should consult an appropriate healthcare professional before participating.

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By participating in a class or programme, you acknowledge that you are responsible for working within your own capabilities and for informing the instructor of any relevant limitations.

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10. Participation in Online Classes

For live online classes, you are responsible for:

• Having a suitable device and internet connection

• Ensuring you have sufficient space to exercise safely

• Following the instructor's instructions

• Ensuring your environment is free from hazards

• Using any Pilates or exercise equipment appropriately

 

VM Lifestyle Pilates cannot be responsible for interruptions to your internet connection, equipment failure or other technical issues outside our reasonable control.

 

If a technical problem occurs on the VM Lifestyle Pilates side that prevents a live online class from taking place, an appropriate alternative arrangement will be offered where reasonably possible.

 

11. Intellectual Property

All content provided by VM Lifestyle Pilates, including but not limited to:

• Videos

• Photographs and images

• Written material

• PDFs and guides

• Exercise programmes

• Course content

• Class recordings

• Website content

• Branding and logos

is the intellectual property of VM Lifestyle Pilates (Victoria Morgan) unless otherwise stated.

You may use purchased content for your own personal use only.

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You must not copy, reproduce, record, distribute, sell, publish, upload, share or commercially exploit any VM Lifestyle Pilates content without prior written permission.

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You must not record live classes or share recordings, access links or other class materials with other people unless expressly authorised by VM Lifestyle Pilates.

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12. User Conduct

You agree not to:

• Use the website, classes or course materials for any unlawful purpose.

• Share your account, login details or access to purchased content with another person.

• Record or distribute live classes without permission.

• Reproduce, sell or commercially exploit VM Lifestyle Pilates materials.

• Engage in behaviour that is abusive, threatening, discriminatory or disruptive towards the instructor or other participants.

• Use the booking system or website in a way that could interfere with its normal operation.

 

VM Lifestyle Pilates reserves the right to refuse participation or terminate access where a person's behaviour presents a risk to the instructor, other participants or the proper operation of the service.

 

3. Changes to Classes, Programmes or Services

We will make reasonable efforts to provide classes and programmes at the advertised times and locations.

However, circumstances may occasionally require us to change:

• A class time or date

• A class location

• The instructor

• The online platform

• The content or format of a class or programme

 

Where a significant change is required, we will make reasonable efforts to notify affected customers and provide an appropriate alternative where possible.

If VM Lifestyle Pilates cancels a class or is unable to provide the service purchased, any refund or alternative arrangement will be handled in accordance with applicable consumer law.

 

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

 

Subject to this, VM Lifestyle Pilates will not be liable for indirect or consequential losses arising from your use of the website, classes, programmes or digital content.

 

We do not guarantee any particular fitness, health, wellbeing or other outcome from participation in our classes, programmes or courses, as individual results will vary.

 

15. Privacy

Your privacy is important to us.

 

Please refer to our Privacy Policy for information about how VM Lifestyle Pilates collects, uses and protects your personal information.

By using our website and booking our services, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.

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16. Website and Booking System

We aim to ensure that the information on our website and booking system is accurate and up to date.

 

However, we cannot guarantee that the website or booking system will always be available, error-free or free from technical issues.

 

We reserve the right to temporarily suspend access to the website or booking system where necessary for maintenance, updates or other technical reasons.

 

17. Termination and Suspension

We may suspend or terminate your access to online courses, programmes or other digital content if you materially breach these Terms, including by sharing content or access details without permission.

 

Where appropriate, we may also refuse participation in future classes where a person's behaviour has been abusive, threatening, unsafe or seriously disruptive.

Any termination of access will not affect rights or obligations that have already arisen before termination.

 

18. Governing Law

These Terms and any disputes arising from or in connection with them will be governed by the laws of England and Wales.

 

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.

 

19. Contact Information

If you have any questions, concerns or issues relating to these Terms, your booking or any VM Lifestyle Pilates service, please contact:

VM Lifestyle Pilates (Victoria Morgan)
Email: support@vmlifestylepilates.co.uk
Phone: 07969 281973